Returns & Exchanges
At PETKIT, we want you and your pet to be completely satisfied with your purchase. If a product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account or visit our support portal to submit a return request with your order number and reason for return.
Prepare the Package
Securely pack the item in its original packaging, ensuring all accessories, manuals, and power adapters are included.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing